Privacy Policy

Last Updated: March 2026

1. Introduction

Orchid Loom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by the Orchid Loom platform and mobile application.

2. Information We Collect

We collect the following types of information:

  • Account Information: Name, email, phone number when you create an account
  • Order Information: Shipping address, purchase history, payment information
  • Device Information: Device type, operating system, unique device identifiers
  • Location Data: Approximate location for delivery and service customization

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Send you order updates and notifications
  • Improve our services and user experience
  • Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Third-Party Services

We may share your data with third-party service providers who assist us in operating our platform, including:

  • Payment processors
  • Cloud storage providers
  • Analytics services

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications

7. Children's Privacy

Our platform is not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: